KLUTCH DISTRICT — ORDER & RETURN POLICY

PROCESSING TIME

All Klutch District orders are typically processed within 2–3 business days. Orders are fulfilled in the order they are received.

Due to the limited nature of our releases and the demand surrounding select drops, inventory may sell out before an order is fully processed. We appreciate your understanding as we work to fulfill every order as quickly as possible.

ORDER  TRACKING & CONFIRMATION

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information via email and/or SMS.

Please allow the carrier's tracking system time to update after your package has been shipped.

ORDER MODIFICATIONS

Please review your order carefully before completing your purchase.

Once an order has been completed, we may be unable to accommodate changes to the items, sizes, quantities, or shipping information.

If a modification is requested once an order has been placed, the order will be cancelled and refunded, and a new order must be placed.

Please note that cancelled items are not guaranteed to remain available.

BILLING & SHIPPING ADDRESS POLICY

For security and fraud-prevention purposes, your billing and shipping information must match.

Orders that do not meet our verification requirements may be delayed, reviewed, or cancelled by our fraud-prevention system.

Klutch District reserves the right to refuse, cancel, or hold any order that appears fraudulent, unauthorized, or otherwise presents a high-risk transaction.

RETURNS & EXCHANGES

ALL SALES ARE FINAL.

Due to the limited nature of our releases and exclusive inventory, Klutch District does not accept returns, refunds, or exchanges unless there was an error on our behalf. 

Once an item has been purchased, the sale is considered final.

Customers are responsible for selecting the correct size. Please carefully review the applicable size chart and product details before completing your purchase.

Klutch District is not responsible for sizing errors, incorrect size selections, or changes of mind after an order has been placed.

LOST, STOLEN & DAMAGED PACKAGES

Klutch District takes care in preparing and shipping every order.  All shipments are insured.

For packages marked "Delivered" by the carrier, Klutch District is not responsible for packages that are subsequently lost or stolen. We recommend checking with household members, neighbors, building management, and the carrier before submitting a claim.

If your package is lost, stolen, or damaged during transit, p.

For packages lost, stolen, or damaged while in transit:

• Please contact the shipping carrier directly as the customer is responsible for initiating a claim.
  

For USPS shipments, please visit USPS.com to begin the applicable claims process.

POLICY ACKNOWLEDGMENT

By completing a purchase through Klutch District, you acknowledge that you have reviewed and agreed to the policies outlined above.

Thank you for your understanding as we uphold the Klutch District standard.